Security training and resilience programmes: HEAT (Hostile Environment Awareness Training), BHV (a legal duty under Article 15 of the Arbowet), security personnel training and crowd management. Our instructors have operational experience in what they teach. We train on site as standard, include the compliance paperwork for BHV and work across the Netherlands.
Training is where people actually get better at the job. Our programmes follow a set curriculum, run on realistic scenarios and are taught by instructors with operational experience in the subject they teach.
HEAT prepares staff for travel to hostile or fragile places. Security personnel training takes on-site teams from meeting the legal minimum to handling a demanding site well. Crowd management and event security training covers both static and moving crowds for venue and event operators.
BHV (bedrijfshulpverlening) and wider safety training, including first aid, fire warden duties and evacuation, keeps you compliant and your people ready. Where the working environment carries unusual risk, we can also take on safety and H&S management at programme level.
- HEAT — Hostile Environment Awareness Training
- Security Personnel Training (general)
- Crowd Management and Event Security Training
- Safety Training (BHV / first-aid / fire-warden / evacuation)
- IFAK Supply (individual trauma kits)
- Safety / H&S Management for High-Risk Environments (programme work)
Security personnel and crowd-management training — from compliant to capable
Most on-site security teams have the qualifications the law requires and little more. Security personnel training closes the gap between that legal minimum and what a demanding site needs: structured observation and reporting, disciplined access control, calming conflicts down, incident reports that hold up later, and the judgement to know when to escalate and when to hold. We build each programme around your site, your post orders and your incident history, not a generic syllabus.
Crowd-management and event-security training covers what venue and event operators deal with in practice: queues and entry, capacity monitoring, spotting crowd pressure, emergency exits, and how stewards, security officers and emergency services work together as an incident develops. Exercises are based on scenarios and, where possible, use your actual floor plans and evacuation routes.
Instructors teach subjects they have worked in, participants are assessed against a defined competency standard, and everything is documented. Participants receive a written record of their training and assessment. Your organisation receives training records it can show to clients, auditors, insurers and regulators. We agree the refresher schedule at the start, based on the risk at your site.
HEAT — Hostile Environment Awareness Training
HEAT (Hostile Environment Awareness Training) prepares people to work safely where the security situation is serious: areas close to conflict, fragile states, regions with civil unrest, and places where kidnap for ransom, armed robbery or roadside bombs are credible threats. It began as training for NGO staff and journalists. Today it is also taken by business travellers, diplomatic support staff, people in the extractive industries and companies with operations in higher-risk countries.
A standard HEAT programme covers: a threat briefing for the destination; personal security (moving safely, keeping a low profile, behaviour at checkpoints, spotting surveillance); first-response medical skills for trauma when help is far away (tourniquets, wound packing, moving a casualty); vehicle drills (evasion, checkpoint procedure, choosing a vehicle); communications and emergency extraction; and working under stress, including decisions under pressure, hostage survival and stress inoculation.
Length and depth depend on the deployment. A one-day refresher for experienced travellers heading somewhere moderately risky is very different from three to five days for staff going into an active conflict zone for the first time. We look at the destination, the people attending and the security arrangements you already have. Then we design a programme that builds skills people will actually use, rather than one that ticks a duty-of-care box.
BHV and statutory safety training in the Netherlands
BHV (bedrijfshulpverlening) is a legal requirement under the Dutch Working Conditions Act (Arbowet, Article 15). Every employer in the Netherlands must have a trained in-house emergency response organisation that fits the size and nature of the workplace. In practice that means enough trained BHV staff (first-aiders, fire wardens, evacuation coordinators) for the number of employees and the risk level of the workplace. Employers who cannot show an adequate BHV organisation risk enforcement by the ISZW (Dutch Labour Authority) and may run into insurance problems after an incident.
Our BHV programme teaches the required skills: first aid, using an AED, CPR, fire extinguishers, managing an evacuation and coordinating the emergency plan. It also gives you the paperwork to show compliance: training records, skills assessments and a schedule of initial training plus an annual refresher that matches the legal requirement. We can train at your premises, usually the most practical choice for larger organisations, or at a training location.
Beyond the legal minimum, we offer wider safety training where the risk justifies it: first response to incidents at height and in confined spaces, and scenario-based triage for mass-casualty events. This is relevant for construction, logistics, events, the extractive industries and any employer whose staff regularly face physical risk. For operations in higher-risk environments we can also design the safety management system itself.
Alongside the training we supply IFAKs (Individual First Aid Kits). A workplace first-aid box is built for everyday injuries; an IFAK is a personal trauma kit for serious bleeding where an ambulance may take a while, such as remote sites, high-risk travel or close-protection work. Each kit is configured for the environment, the likely injuries and the carrier's level of training, and we record how it was put together.
- Multinational HR & travel programmes
- Embassy and NGO field staff
- Hospitality and venue operators
- Corporate emergency response teams
Frequently asked questions
Who should attend HEAT training?
Is BHV training a legal requirement in the Netherlands?
Can training be delivered at our site?
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